Return & Exchange Policy

Last Updated: August 25, 2026

At Knix, we want you to feel completely comfortable in your own skin—and in our products! We know that finding the right fit, especially with intimates and leakproof underwear, can sometimes take a little trial and error. That is why we have designed a straightforward and supportive return and exchange policy.

1. The 30-Day Return Window

We accept returns and exchanges on eligible items within 30 days of the delivery date. Items must be postmarked or dropped off within this 30-day window to qualify for a refund or exchange.

2. Product Eligibility & Hygiene Guidelines

Because our products include intimate apparel and leakproof underwear, we maintain clear guidelines to ensure the health and safety of our community:

  • Try Them On First: We want you to make sure you love the fit! You are welcome to try on your Knix underwear over your own underwear to check the sizing.
  • Condition of Items: To be eligible for a return or exchange, items must be:
    • Unwashed and unworn (other than trying them on).
    • In their original condition with all tags attached (if applicable).
    • Free of any stains, odors (such as perfume or deodorant), pet hair, or damage.
  • Final Sale Items: Items marked as Final Sale (such as mystery packs, clearance items, or specific promotional bundles as noted at checkout) cannot be returned, refunded, or exchanged.

3. How to Start a Return or Exchange

We’ve made the process quick and easy through our online portal:

  1. Visit our Returns Portal: Go to [Insert Return Portal Link] and enter your order number and shipping zip code/email.
  2. Select Your Items: Follow the prompts to select whether you would like to return an item for a refund, exchange it for a different size/color, or get store credit.
  3. Print Your Label: Download and print the prepaid return shipping label provided by the portal.
  4. Ship It Back: Pack your items securely, attach the label, and drop it off at the designated shipping carrier location.

4. Refunds & Processing Time

  • Refund Method: Refunds will be issued to your original form of payment.
  • Shipping Fees: Original shipping charges are non-refundable. A nominal return shipping fee may be deducted from your refund amount, depending on your region and the type of return (exchanges and store credit are usually exempt from return fees).
  • Processing Time: Once your return package is scanned and received at our warehouse, please allow 5 to 10 business days for our team to inspect the items and process your refund. It may take an additional few days for the funds to appear on your bank or credit card statement depending on your financial institution.

5. Damaged or Defective Items

We take quality very seriously. If you received an item that is damaged, defective, or incorrect, please reach out to our Customer Experience team within 7 days of delivery at [Insert Support Email] with photos of the issue, and we will make it right immediately!

Have Questions?

If you need help finding your size before purchasing, or if you have any questions about your return, our team is here for you:

  • Email: support@knix.com
  • Live Chat: Available on our website Monday through Friday.
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