Shipping Policy

Effective Date: August 25, 2026

Last Updated: August 25, 2026

At Knix, we know you are eager to receive your new favorite intimates and leakproof essentials! We strive to process and ship your orders as quickly and efficiently as possible. Below you will find all the details regarding our shipping methods, rates, and delivery timeframes.

1. Order Processing Time

  • Processing Window: Orders are typically processed and packed within 1 to 2 business days (excluding weekends and major holidays) after payment verification.
  • Order Confirmation: Once your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number so you can follow your package’s journey.

2. Shipping Rates and Delivery Estimates

We offer several shipping options to suit your needs. Shipping costs and estimated delivery times are calculated at checkout based on your destination:

  • Standard Shipping:
    • Estimated Delivery: 3 to 7 business days after dispatch.
    • Rate: Calculated at checkout (Free standard shipping available on orders over a specified promotional threshold).
  • Expedited / Express Shipping:
    • Estimated Delivery: 2 to 3 business days after dispatch.
    • Rate: Calculated at checkout based on package weight and destination.
  • Overnight / Priority Shipping:
    • Estimated Delivery: 1 to 2 business days (for orders placed before 12:00 PM local time).
    • Rate: Calculated at checkout.

3. International Shipping

Yes, we ship to select international destinations!

  • Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country once the shipment reaches your country. These charges are the sole responsibility of the customer.
  • Delivery Times: International delivery typically takes between 7 to 21 business days, depending on customs processing speeds.

4. Lost, Stolen, or Delayed Packages

  • Carrier Delays: Once a package leaves our fulfillment center, it is in the hands of the shipping carrier. While we do our best to assist with delivery issues, Knix is not responsible for delays caused by weather, carrier disruptions, or incorrect shipping addresses provided at checkout.
  • Missing Packages: If your tracking information shows that your package was delivered, but you haven’t received it, please check with neighbors or your local carrier post office. If you still cannot locate it within 48 hours, please reach out to our support team.

5. Address Changes and Errors

Please double-check your shipping address during checkout. If you notice an error, contact our Customer Experience team immediately at [Insert Support Email]. Once an order has entered the fulfillment process or has shipped, we are unfortunately unable to alter the shipping address or intercept the package.

Have Questions About Your Shipment?

Our support team is always here to help tracking down your order:

  • Email: support@knix.com
  • Live Chat: Available via our website during regular business hours.
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