Privacy Policy

Effective Date: August 25, 2026

Last Updated: August 25, 2026

At Knix (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our social media channels, purchase our products, or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that identifies, relates to, describes, references, or can be linked to you (“Personal Information”). We collect this information through various methods, including when you provide it directly, when you interact with our website, and from third-party sources.

  • Information You Provide to Us:
    • Contact & Account Data: Name, billing and shipping address, email address, phone number, and account password.
    • Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
    • Communications: Records of correspondence when you contact our customer support team.
    • Profile & Preference Data: Size preferences, survey responses, product reviews, and marketing preferences.
  • Information Collected Automatically:
    • Device & Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
    • Usage Data: Information about how you use our website, products, and services (collected via cookies, pixels, and similar tracking technologies).

2. How We Use Your Information

We use your personal information for legitimate business purposes, to fulfill our contract with you, and to comply with legal obligations. Specifically, we use your data to:

  • Process and fulfill your orders, including managing payments, shipping, and returns.
  • Create and manage your account on our platform.
  • Provide customer support and respond to your inquiries.
  • Send you transactional messages, order updates, and administrative notifications.
  • Send you marketing and promotional communications (if you have opted in), which you can unsubscribe from at any time.
  • Personalize your shopping experience and deliver tailored product recommendations.
  • Analyze website performance, detect fraud, and improve our website security and functionality.

3. How We Share Your Information

We do not sell your personal information. We may share your personal data with trusted third parties who assist us in operating our business, under strict confidentiality agreements:

  • Service Providers: Logistics and shipping partners, payment processors, cloud storage providers, and customer service software platforms.
  • Marketing & Analytics Partners: Advertising networks and analytics providers (e.g., Google, Meta) to help us deliver targeted advertising and analyze site traffic.
  • Legal & Compliance Authorities: Law enforcement, government regulators, or authorized third parties if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, enhance your browsing experience, and analyze site traffic. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your place of residence (such as California, the EU/UK, or Canada), you may have specific rights regarding your personal information, including:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data under certain conditions.
  • Right to Opt-Out: Opt-out of marketing communications or the “sale/sharing” of personal data for targeted advertising.

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated “Effective Date.”

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@knix.com (or your custom support email)
  • Address: Knix, Attn: Privacy Compliance Team, [Insert Company Address]
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